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Shipping Policy

Thank You for buying Product from us. If you face any difficulty after receiving Product, you can mail us within 2 days of delivery with details at info@Bellaeternas.com with “Returns and Replacement” as a subject and we will get in touch with you with in 48 hours from mail received date.

If received the wrong item.

Email us at info@bellaeternas.com or call us at 7011585001 within 48 hours from the date of delivery. Our customer care team will try to resolve it as earliest as possible. 

If received a damaged item.

Email us with your order id and the picture of the damaged products at info@bellaeternas.com or call at 7011585001 within 48 hours from date of delivery. Our Professional team will help you with your queries and resolve them at the earliest as possible.

If you did not like an item.

Drop us an email at info@bellaeternas.com or call at 7011585001 . Our customer delight team will help you with your queries and resolve them within 24 hours. 

If you need to cancel your order.

You can cancel an order within 2 hours of placing the order, we will refund your full amount in your source account.

Our Shipping Partners.

We have tied up with most reputed brand like shiprocket, Delivery, Shadowfax.

Shipping charges on purchase.

We offer FREE Shipping on all orders above INR.599.00, which is notified from time to time. We also offer Free Cash-On-Delivery. You should check the shipping rates shown at the time of check-out page.

We have minimum Sipping cost of 50 Rupees for order total below INR599.00

Conditions where a product can be returned or refunded:

  • Wrong product delivered

  • Expired product delivered

  • Damaged product delivered – Physical damage/ tampered product or packaging

  • Incomplete order – missing products

Conditions where refund/return requests will not be processed:

  • Opened/ used/ altered products.

  • Original packaging (mono cartons, labels, Tags etc.) missing.

  • The return/ replacement request is generated 7 days after the date of delivery.

  • The damaged/ missing product is reported after 2 days from the date of delivery.

  • Any orders placed during the offer period, valid across all products available on the website, will not be entertained for cancellations, returns & refunds

Note: In case of unforeseen circumstances, the brand reserves full rights to void the shipment and process a refund in case of the applicable order.

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